Joining and leaving your ship | P&O Cruises (2024)

Flights

Flight prices

Flights from London are available on all our fly-cruise holidays. In addition, flights from a range of regional airports are available on selected cruises. The prices of our fly-cruise holidays include economy class flights for the day of embarkation/disembarkation as well as transfers between the overseas airport and the ship. The inclusive airport varies by cruise and departure date and prices may vary for other departure airports. For the latest airport availability and prices please call our Customer Contact Centre, consult our website or contact your travel agent.

All flights are subject to availability.

Your flight details

Your e-ticket will be available via , from approximately 45 days before departure. It contains both your flight and cruise ticket information and can be accessed by selecting E-Tickets from the "Travel Documents" menu. Your e-ticket contains:

  • Your airline and flight number
  • Class of travel
  • Departure and arrival times
  • Departure terminal information
  • Baggage information

E-tickets can be downloaded from and printed by you up to two days prior to departure. We advise that you print your e-tickets as close to departure as possible as this will ensure they contain the most up-to-date information about your journey. It is important that you carry these with you as proof of onward travel is required to enter some countries. Flight times are always subject to change. P&O Cruises has no control over changes airlines may make, but will inform you should these occur.

Pre-book your seat

Choose your preferred seat on selected Caribbean and Mediterranean charter flights. Seats on scheduled flights can usually be purchased through the airline’s own website. Some airlines require tickets to be issued before they allow you to pre-book seats, in which case payment for your flight may be required in advance and will be non-refundable. Call our Customer Contact Centre or your travel agent for more information. Alternatively most airlines allow you to check-in online 24 hours prior to departure, at which time seat reservations are usually free of charge, though this does vary by airline.

Caribbean fly-cruises

Flights are available from a range of UK airports, which vary by ship and cruise itinerary. Available airports may include: Birmingham, Bournemouth, Cardiff, Glasgow, London, Manchester and Newcastle.

Caribbean flight upgrades

On our charter flights we are pleased to be able to offer flight upgrades for an additional supplement. The benefits of upgrading vary by airline, but include the following:

  • Increased baggage allowance~
  • Increased seat pitch
  • Priority check-in and fast-track(where available) through security at the UK airport
  • Complimentary drinks (excluding Champagne and sparkling wine)
  • Amenity kit on the outbound flight

Upgrades can be purchased at the time the cruise is booked, but are subject to availability and must be bought on a return basis (with the exception of transatlantic crossings). To book your premium economy seats, contact your travel agent, or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

If, for any reason, the upgraded cabin is withdrawn from a particular flight, the upgrade supplement for that flight sector will be refunded in full. Supplements for seats in upgraded cabins are payable in addition to any applicable regional supplements.

~Please note that where the upgraded baggage allowance is greater than 23kg, the weight of each individual bag must not exceed 23kg for safe handling by our ships’ crew and airline baggage handlers, but your overall allowance can be spread over more than one bag.

Flights to/from Antigua and Barbados include complimentary in-flight meals.

The majority of our flights are on chartered aircraft. For this reason, the services offered may differ slightly from the airline’s standard service or from your own experience if you’ve previously flown with them. However, guests travelling in either economy or premium economy class can purchase airport lounge access with Holiday Extras viamy.pocruises.com.

Mediterranean fly-cruises

We are pleased to be able to offer return flights from several UK air cities on all holidays which start and end in Valletta: Birmingham, Bristol, Glasgow, London, Manchester and Newcastle.

For cruises between Valletta and Tenerife, flights are available from Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle. We use a range of charter and scheduled carriers. If you want to extend your holiday to make the most of Malta, we can tailor your flights. Either book one of our City Stay hotels or you can make your own arrangements. All flights are subject to availability.

Most airlines do not include complimentary catering on their short-haul flights. You will be able to purchase snacks and refreshments on board the aircraft. Most airlines are able to cater for specific dietary needs and special meals for children and infants. If you have any such requirements, we recommend that you liaise directly with the airline to ensure that your needs are adequately catered for.

Please note that not all requests can be guaranteed. Any request must be made no later than 48 hours prior to your flight departing.

Canary Islands fly-cruises

We are pleased to be able to offer return flights from the following UK air cities on our Canary Island fly-cruise holidays: Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle. Most airlines do not include complimentary catering on their short-haul flights. You will be able to purchase snacks and refreshments on board the aircraft.

Classic Southern Hemisphere Journeys and Exotic fly-cruises

As you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday. Our prices include flights from/to London for day of embarkation/disembarkation, but we also offer a Cruise Only option so that you’re able to make your own travel arrangements. Please note, there is no reduction in price between Flights Included and Cruise Only options.

Should you wish to extend your holiday and explore independently, we can book flights so you arrive early (or fly home later). You can book a stopover on selected routes, or if it better suits your travel plans, you can fly to/from an alternative air city. A supplement may apply.

Where flight schedules permit, we can offer flights from alternative UK airports – a supplement may apply.

Scheduled flight details and upgrades are available approximately 11 months prior to departure.

We’d recommend that you take our Flights and Transfers option to ensure that you arrive at the ship on time.

Tailored flight quotations

Please either contact your travel agent or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

All flights

a) All flight times, air carriers and flight routings are subject to change. Flights will not necessarily be direct or non-stop. P&O Cruises has no control over changes airlines may make, but will inform you should these occur.

b) Full details of air travel arrangements will be available via my.pocruises.com as soon as they have been finalised.

c) When we charter aircraft from an airline we tailor the services offered for our guests, so these may differ from the airline’s advertised services.

d) P&O Cruises will determine the city airport e.g. for London: Heathrow, Gatwick, Stansted, Luton or London City airports may be used. All services are sold subject to availability.

e) You may have to transfer, under your own arrangements, between London airports depending on flight allocations obtained by P&O Cruises.

f) Occasionally international flight timings necessitate a pre-/post-cruise overnight stay and included in your cruise fare is a hotel room in the international port of embarkation and disembarkation for the night before or after your cruise. This accommodation will not be assigned until 30 days prior to your sailing and for operational reasons will be subject to change right up until the date of your stay. Airport hotels may be used, avoiding long transfer times and allowing you the chance to rest before or after a long flight. You will not be eligible for compensation in the event of a change in hotel and our cancellation terms will apply as per the cruise Booking Conditions.

g) Airlines reserve the right to refuse travel on medical grounds. You must notify us of any medical or mobility requirements such as airport assistance (only available after check-in) or taking your own mobility aid. In addition to completing our medical and mobility questionnaire, you may be required to provide additional information directly to the airline in order that they can assess your fitness to fly. Several airlines are unable to carry passengers who require additional oxygen for medical reasons during part or all of the flight. Those airlines that can offer this service need to have advance notification to make the appropriate arrangements and you may need to pay for any additional costs.

h) In order to comply with Civil Aviation Authority regulations, you must advise us at the time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs, electric scooters and CPAP machines. Information you provide will be passed to the airline so that assessments can be made as to the safety of carrying the equipment on board the aircraft. The airline may require additional information directly from you in order to complete their assessment. Failure to follow this procedure may result in the electric mobility aid not being allowed on the aircraft.

i) On selected charter flights, specific seats can be purchased approximately 14 weeks prior to departure. You will be sent an email with details of how to book. Seat bookings close approximately 7 days prior to departure. All other seats will be allocated by the airline at check-in. When travelling on scheduled flights, it may be possible to pre-book seats subject to each airline’s policies, over which P&O Cruises has no control. Due to the configuration of the aircraft, it may not always be possible to obtain seats together.

j) Airlines have entered into codeshare agreements, so you may find that one or more of your flights is operated by one of their partner airlines. We will advise you if this is the case.

k) For long haul flights, if you have any special dietary requirements, including child meal requests, please advise us at the time of booking or at least 7 days prior to travel. We are unable to guarantee that all requests can be met.

l) Any amendment or cancellation made prior to departure will incur an administration fee of £20 per person plus any costs charged by the airline. Costs vary depending on the airline and the change(s) you want to make.

m) When you or your travel agent make a booking on one of our fly-cruise holidays, you may be offered the ‘Guaranteed Flight’ option, which means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. All people booked under the same booking reference in a single cabin will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not change. We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.

n) If for any reason, upgraded seats are withdrawn from a particular flight, any upgrade supplement paid for that flight sector will be refunded in full and no compensation will be offered.

o) Baggage allowances vary by airline, route and class. Details will be available to view via my.pocruises.com once all flights in your itinerary have been finalised. Excess baggage can be pre-purchased on some airlines. Please note that the weight of each bag must not exceed 23kg for safety and handling purposes.

p) To comply with immigration rules, you must ensure that the name on your booking matches the name in your passport. You will be responsible for all costs associated with failing to comply with this requirement, such as amendment charges. Please note, it is normal for some boarding passes to only include first and surnames.

q) If you choose to make your own travel arrangements to join your ship, any flights you take will not form part of the package provided by us and will not be covered by our ATOL protection. You will also need to ensure that you leave sufficient time in your itinerary to reach the cruise terminal by the check-in time stated on your e-ticket as our transfers will not be included.

r) Please visit your airline’s website for their most up-to-date travel policies and protocols.

Regional departures – please note

a) International flights from regional airports may be indirect. If a same day connection is not possible, the cost of overnight accommodation will be at your own expense.

b) Flights are offered subject to airline schedules available at the time of booking. Should subsequent schedule changes result in no regional service being available from a particular airport, no alternative transport will be provided.

c)We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your My P&O Cruises in the 'Full Itinerary View' tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.

On one way fly-cruises starting in the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure. If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 0344 338 8003 (local call charges apply). Coach times are usually available three months prior to departure.

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and either flying out early or home later, then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

On roundtrip cruises from/to Southampton, if you book regional flights to/from Southampton Airport for day of embarkation/disembarkation through us you will be transferred to the airport in the morning of disembarkation, even if your flight departs later in the day.

d) Where domestic flights to/from Southampton do not connect with our sailing times, we can book flights on an alternative date. In this case, accommodation in Southampton is available to purchase through Holiday Extras viamy.pocruises.com.

Parking at the airport

Details of airport parking facilities can be found and booked through Holiday Extras via my.pocruises.com. For more information about parking and coach arrangements for one-way fly-cruise holidays, please see below.

One way fly-cruises

We offer a complimentary coach service between the airport and the port of Southampton on selected cruises; please see cruises listed below. Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance.

Whether you are sailing from Southampton or flying from the airport, you can park your car at the airport at the start of your holiday. On one-way fly-cruises sailing from Southampton, a coach will then take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. On one-way fly-cruises starting in the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

2023/24 Caribbean fly-cruises

B326A, B406, K406, K406A - Birmingham, London and Manchester.

B326, B406A, K322E - Birmingham, Bournemouth, London and Manchester.

K322N - Birmingham, Cardiff, London and Manchester.

K322F, K405D - London and Manchester.

2024/25 Caribbean fly-cruises

B425, B425A, B506, B506A, K423, K423A, K506, K506A - Birmingham, London and Manchester.

K423B, K505D - London and Manchester.

Delays

Delays to ships and flights, whilst rare, do occasionally occur. In such situations we liaise with the supplier of our services where appropriate, and will ensure your comfort during the course of any such delay. Depending on the particular circ*mstances, refreshments, meals and accommodation may be provided as appropriate, subject always to the facilities and services locally available. Our aim will always be to minimise the inconvenience of any delays.

Joining and leaving your ship | P&O Cruises (2024)
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